hz88 FAQ – Your Questions,
Answered Clearly

You must be 18 years of age or older to register and play at hz88. This is a strict requirement that hz88 enforces through age verification during the KYC process. Any account found to be registered by a person under 18 will be closed immediately and any balance will be returned to the deposit source. There are no exceptions to the 18+ rule.

No. hz88 operates a strict one-account-per-person, one-account-per-household policy. If duplicate accounts are detected, all accounts except the first one will be permanently closed and any bonuses claimed on duplicate accounts will be forfeited. If you have accidentally created a duplicate account, contact hz88 support immediately to resolve the situation before it affects your main account.

Click the "Forgot password?" link on the login page. Enter your registered email address and hz88 will send a password reset link within a few minutes. Click the link in the email, create a new strong password (at least 8 characters with a mix of letters, numbers and symbols) and confirm it. If you do not receive the email within 5 minutes, check your spam/junk folder. If the email is not there either, contact hz88 support via live chat with your registered mobile number and full name for manual identity verification.

Your hz88 username cannot be changed once it is set at registration — choose it carefully. Your registered email address and mobile number can be updated through Account Settings, but changes to these sensitive details require identity verification (CNIC upload or OTP confirmation) to protect your account from unauthorised changes. If you need to update your mobile number, do it as soon as possible — your Pakistan mobile number is used for withdrawal OTPs and account recovery.

To close your hz88 account permanently, contact the support team via live chat or email at support@hz88-bangla.com. Before your account is closed, hz88 will process any remaining balance as a withdrawal to your last used payment method (subject to identity verification). If you are closing your account due to concerns about problem gambling, please consider using the self-exclusion tool first — it is available through your account settings and is designed specifically for this purpose. Visit Responsible Gaming for full details.

hz88 accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT) and Visa/Mastercard debit or credit cards. All deposits are processed in Pakistani Rupees (PKR) with no currency conversion. Easypaisa and JazzCash deposits are typically credited to your hz88 wallet within seconds. Bank IBFT transfers may take a few minutes to a few hours depending on your bank. There are no deposit fees charged by hz88.

The minimum deposit at hz88 is Rs 500. There is no maximum deposit limit per transaction, though your selected payment method (for example, your Easypaisa wallet balance or your bank's daily transfer limit) may impose its own ceiling. The minimum first deposit to be eligible for the welcome bonus is also Rs 500 — however, to receive the maximum welcome bonus of Rs 25,000 you need to deposit Rs 25,000 (since the bonus is a 100% match).

Withdrawal processing times at hz88 depend on two things: the time hz88 takes to review and approve the withdrawal request, and the time your chosen payment method takes to credit funds. hz88 reviews and approves most withdrawals within 1–4 hours during business hours. Once approved, Easypaisa and JazzCash withdrawals typically arrive in your wallet within minutes. Bank IBFT transfers can take 2–24 hours depending on your bank's processing times. Visa/Mastercard withdrawals can take 1–3 business days. Your first withdrawal requires completed KYC verification (CNIC upload).

The minimum withdrawal at hz88 is Rs 500. You can withdraw to the same payment method you used for your most recent deposit. To protect against fraud and money laundering, hz88 requires that withdrawals are made to accounts registered in your own name — the name on your hz88 account must match the name on your Easypaisa, JazzCash or bank account. Withdrawals to third-party accounts are not permitted.

First, check your payment app (Easypaisa or JazzCash) to confirm the transfer was actually deducted from your balance and that the transaction shows as "successful" rather than "pending" or "failed." If the payment was confirmed on your end but has not appeared in your hz88 wallet after 30 minutes, contact hz88 support via live chat. Have your transaction reference number (from your payment app), the amount sent and the time of the transaction ready — this speeds up the investigation significantly. Do not attempt to deposit again until the original transaction has been resolved.

The hz88 welcome bonus is a 100% first deposit match up to Rs 25,000. To claim it, simply register a new hz88 account and make your first deposit of at least Rs 500. The bonus is credited automatically to your account — no promo code is required (though if you received a referral code from a friend, enter it during registration to ensure the right offer is applied). The bonus will appear as a separate bonus balance in your wallet alongside your real money balance. Wagering requirements apply — see the full terms on the Promotions page of your hz88 account.

A wagering requirement means you need to bet a certain total amount before your bonus funds can be converted to withdrawable cash. For example, if you receive a Rs 5,000 bonus with a 10x wagering requirement, you need to place bets totalling Rs 50,000 before the bonus becomes real money you can withdraw. hz88's welcome bonus wagering requirements are stated clearly on the Promotions page. Sports bets, casino games and slots may contribute differently toward wagering — check the specific terms for each offer. Your progress toward completing the wagering requirement is visible in the Bonus section of your account.

Existing hz88 players have access to a range of ongoing promotions: weekly reload bonuses (a percentage match on subsequent deposits), sports cashback (a refund on net sports betting losses over a period), jackpot slot free spins offers and loyalty VIP rewards that accumulate points every time you play. Around major events like the PSL, cricket World Cup or international football tournaments, hz88 typically runs special boosted odds and enhanced bonus offers for Pakistani players. Log in to your account and check the Promotions tab to see what is currently available to you.

Promo and referral codes are entered during Step 2 of the registration form — there is a clearly labelled "Referral / Promo Code" field. If you have already registered without entering a code, contact hz88 support as soon as possible — before making your first deposit — and the support team may be able to apply the code manually. Codes cannot generally be applied retroactively after a deposit has already been made, so it is important to enter any code before completing your first deposit.

hz88 offers a very broad range of betting options for Pakistani players. On the sports side: cricket (including PSL, Tests, ODIs and T20Is), football (Premier League, La Liga, Champions League and more), virtual sports (simulated events available every few minutes around the clock), and esports (CS2, Dota 2, Valorant and other major tournaments). On the casino side: Andar Bahar with live dealers, poker, online casino table games, jackpot slots with progressive prize pools, and a live casino with real croupiers. All products are accessible from a single hz88 account.

Live betting at hz88 lets you place bets on matches and events that are already in progress. The odds update in real time as the event unfolds — for example, a cricket match's live odds will shift ball by ball based on the current match state. To access live betting, log in to your hz88 account and navigate to the Live Betting section. A live ticker shows all currently in-play events. Click on any event to open the live odds market. The minimum live bet amount is the same as pre-match betting. Note that there may be a brief moment when betting is suspended around key events (e.g., wickets in cricket) while odds are recalculated.

Bets at hz88 may be voided in several circumstances: the event was cancelled or postponed and did not take place within the scheduled timeframe, the bet was placed on an obviously incorrect price (a pricing error), or the market rules specify void conditions that were met. When a bet is voided, your original stake is returned to your account balance in full. You will receive a notification in your account when a bet is voided and can view the full history in your Bet History section. If you believe a bet has been incorrectly voided, contact hz88 support with your bet reference number.

Andar Bahar is a traditional Indian card game that is hugely popular across South Asia including Pakistan. At hz88, it is available as a live dealer game hosted by real croupiers streamed in HD. The dealer draws one card (the "joker" card) and players bet on whether the next matching card will appear on the Andar (inner) or Bahar (outer) side. The game is simple to learn and extremely fast-paced. hz88 offers multiple live Andar Bahar tables with different bet limits, so both low-stakes and high-stakes players can find a table that suits them. You can access it after logging in through the Andar Bahar section.

Jackpot slots at hz88 are slot games linked to a progressive prize pool that grows every time a player spins — a small percentage of each bet goes into the central jackpot. The jackpot can only be won through a qualifying spin (usually at a minimum bet level per spin) and is awarded randomly or by hitting a specific symbol combination. RTP (return to player) percentages for each game are visible in the game information panel. All jackpot slots at hz88 use certified random number generators audited by independent third parties, ensuring fair outcomes. Visit the Jackpot Slots page for the current prize pool values.

KYC (Know Your Customer) verification is a standard and mandatory requirement under hz88's operating licence. It serves two main purposes: to confirm that you are who you say you are (preventing fraud and identity theft) and to confirm that you are 18 or older (preventing underage gambling). You will be asked to complete KYC before your first withdrawal. The process involves uploading a clear photo or scan of your Pakistani CNIC (front and back) and a selfie. hz88 processes KYC documents securely and your data is never shared with third parties. Most KYC reviews are completed within a few hours.

Act immediately. Change your hz88 password right away through the Login page's "Forgot password?" option. Then contact hz88 support via live chat or email at support@hz88-bangla.com and report the suspected unauthorised access. The support team will place a temporary security hold on your account while the situation is investigated. Provide as much detail as possible — when you noticed the suspicious activity, any transactions you did not make and your current contact details for verification. Also change the password on your registered email account, as that may also have been compromised.

Yes. hz88 operates under a valid international gaming licence, uses 256-bit SSL encryption to protect all data and financial transactions, and holds player funds in accounts that are segregated from company operating funds. The random number generators used in casino games are audited by independent testing laboratories. hz88 does not sell player data to third parties and operates a full responsible gaming framework for Pakistani players. The platform's security credentials are a genuine reflection of how hz88 operates — not marketing language.

Log in to your hz88 account, go to Account Settings and select the Responsible Gaming tab. From there you can set daily, weekly or monthly deposit limits (a maximum amount you can deposit in a period) and loss limits (a maximum net loss before you are locked out of betting for the period). All limits take effect immediately when you reduce them. Increasing a limit has a mandatory 24-hour delay before taking effect — this is an intentional protection against impulsive changes. There is no charge for using these tools. See our full Responsible Gaming page for more detail.

hz88 offers two options for taking a break. A cooling-off period (24 hours to 6 weeks) is a temporary break where your account is suspended — you cannot log in, deposit or bet. A self-exclusion (6 months to permanent) is a longer-term suspension for players who feel they need more serious distance from gambling. Both are available in Account Settings under Responsible Gaming and take effect immediately. Neither can be reversed early — this is intentional. Your account balance is preserved during both. Contact support to activate self-exclusion if you prefer to do it with human assistance.

If you are concerned about your gambling, the first step is to use hz88's built-in responsible gaming tools — set a deposit limit, activate a cooling-off period or request self-exclusion. These are free and available immediately. You can also talk to the hz88 support team, who are trained in responsible gaming and will respond with empathy and practical guidance — no judgement. For deeper support, speaking with a trusted family member or a professional counsellor is always a good idea. hz88 takes this seriously and will never pressure a player who is asking for help to continue gambling. Visit the Responsible Gaming page for the full picture.